General Information:

  • We currently offer shipping services to customers within the United States and internationally.
  • All orders are processed and shipped from our warehouse within 1-3 business days of receiving the order, unless otherwise stated.

Shipping Methods:

  • Domestic Shipping (within the United States):
    • We offer standard shipping through UPS. Delivery times may vary depending on the destination and carrier’s service level.
    • Customers can choose expedited shipping options, such as overnight or 2-day delivery, at an additional cost.
  •  International Shipping
    • We offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination and carrier’s service level.
    • Customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the product or shipping costs.

Order Tracking:

  • Once an order is shipped, customers will receive a shipping confirmation email with a tracking number and instructions on how to track their package.
  • Customers can also log in to their account on our website to check the order status and obtain the tracking information.

Packaging:

  • To ensure the safe delivery of ukuleles and steel tongue drums, we carefully package each item with protective materials and sturdy packaging boxes.
  • In the unlikely event that an item arrives damaged, customers should contact our customer support within 24 hours of receiving the package.

Shipping Costs:

  • Shipping costs are calculated based on the weight, dimensions, and destination of the package.
  • Customers can estimate the shipping cost by entering their shipping address during the checkout process before finalizing the order.

Delivery Times:

  • Delivery times may vary depending on the shipping method chosen and the destination.
  • Estimated delivery times are provided during the checkout process and are based on the information provided by the carrier. However, unforeseen circumstances or customs delays may cause variations in the actual delivery time.

Delayed or Lost Shipments:

  • In the event of a delayed or lost shipment, customers should contact our customer support at info@amahiukuleles.com. We will work with the carrier to investigate the issue and provide a resolution as quickly as possible.

Shipping Restrictions:

  • Some countries may have restrictions or regulations on importing musical instruments. Customers are responsible for verifying these restrictions before placing an order. We are not liable for any issues arising from import restrictions.

Address Accuracy:

  • Customers are responsible for providing accurate shipping addresses. We are not responsible for delays or misdelivery caused by incorrect address information provided by the customer.

Returns and Exchanges:

  • Please refer to our separate “Return and Exchange Policy” for detailed information on returning or exchanging purchased ukuleles and steel tongue drums.

Policy Updates:

  • We reserve the right to update or modify this shipping policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.